ORDER? Once you complete an order with Madison Kelly NYC we will notify you via email to reconfirm your order.

CANCELLATION? If you would like to cancel a order please send us an email immediately after it is placed or within 24 hours.

US SALES TAX? Sales tax will be added for all orders shipped to New York State ( 8.375%). No tax for other states.

SHIPPING? The orders are shipped via FEDEX, all orders are shipped ground unless otherwise specified by customer.
All items are made to order Please allow 2-3 weeks for items to ship
Orders received after 4 pm EST will be processed the next day.
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

PAYMENTS? We accept all major credit cards (Visa, MasterCard, Discover) Credit card information is verified prior to order processing.
CHARGES: Your credit card is not charged until we ship your order.

PRIVACY? Our site is secured.

REPAIRS? Madison Kelly NYC stands behind the craftsmanship and quality of all products.
We are happy to repair your items, some charges may apply. Repairs are only made within twelve months after receipt of purchase.
Please email any questions or concerns to sales@madisonkellynyc.com

LEATHER & SKINS OUR NATURAL LEATHER SHOWS ITS CHARACTERISTICS IN COLOR AND GRAIN AND THE APPEARANCE OF LEATHER WILL ALTER AS IT AGES BY SOFTENING WHICH WILL GIVE IT THE LOOK OF NATURAL WEAR.
THE IRREGULARITIES IN COLOR OR TEXTURE IS NOT CONSIDERED A DEFECT. IT IS NATURAL FOR ALL MATERIALS TO FADE OVER TIME WHEN PLACED IN DIRECT SUNLIGHT, INCLUDING LEATHER.

How to take care of your Madison Kelly NYC handbag? Periodically dust with a clean, damp and non-abrasive white cloth. - Please do not soak the leather. Pat the surface dry, using a clean dry cloth . Let air-dry.
Protect your leather bag from rain and harsh weather, Hire a professional or use a professional product to clean and moisturize your leather.